INTERNATIONAL ORDERING & SHIPPING POLICY

We currently deliver to the following countries -
Australia, Belgium, Canada, China, Fiji, France, Germany, Greece, Guyana, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Kuwait, Malaysia, Mauritius, Nepal, Netherlands, New Zealand, Nigeria, Philippines, Saudi Arabia, Scotland, Singapore, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Trinidad & Tobago, United Arab Emirates, United Kingdom, United States of America

The shipping charges on all international orders, irrespective of order size are as below:

For international shipping, the average delivery time is 7-12 business days depending on the country of residence.

All international orders are sent through DHL and FedEx.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and will not be able to define the cost as it varies from country to country.

1. PayPal
2. Credit/Debit Card

Please note that your order can only be cancelled before we have dispatched it to you. If you want to cancel the order please drop us an e-mail at info@truebrowns.com or call us on +91 8384046951 with your order number and reason for cancellation. Your cancellation request will be processed within 24 hours.

If you wish to return an order, kindly get in touch with our customer care team at info@truebrowns.com or on +91 8384046951 within 10 days of receiving the order.

For all international orders, customers have to return the products themselves. The order needs to be sent back to the following address-
Building 534, Udyog Vihar
Phase 5, Gurgaon,
Haryana 122016,
India

Once we receive the product(s), it will go through a quality check at our warehouse and we will then initiate the refund within 24-48 business hours.

Please note that the refund amount will be calculated post deducting the import charges and shipping and handling costs.